Terms of service

I. General information

  1. These Terms and Conditions set out the rules for using the paradisesociety online store at www.paradisesociety.com (the “Store”), for concluding sales agreements and for providing electronic services.
  2. The Store is operated by FOUMA KAMIL LAREK, ul. Kobielska 23/216, 04-359 Warszawa, Poland, VAT ID: PL5552124211, REGON: 384972725 (the “Seller”).
  3. Contact with the Seller:
    • e-mail: contact@paradisesociety.com
    • phone: +48 690 672 470
    • postal address: ul. Kobielska 23/216, 04-359 Warszawa, Poland
  4. The Store sells clothing and accessories (the “Products”).

II. Definitions

  1. Customer – a natural person, legal person or organisational unit without legal personality that uses the Store or places an Order.
  2. Consumer – a Customer who is a natural person concluding an agreement with the Seller that is not directly related to their business or professional activity.
  3. Sole trader with consumer rights – a natural person concluding an agreement directly related to their business activity, where the agreement shows that it is not of a professional nature for them, in particular in light of the business activity entered in the Polish business register (CEIDG).
  4. Order – the Customer’s declaration of intent aimed at concluding a sales agreement for Products.
  5. Drop – a time-limited sale of Products announced in the Store.

III. Technical requirements and electronic services

  1. To use the Store you need a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail address.
  2. The Seller provides the following electronic services free of charge:
    • browsing the Store and placing Orders,
    • customer account,
    • newsletter,
    • online withdrawal form.
  3. The customer account agreement is concluded for an indefinite period upon the first login. The Customer may terminate it at any time by requesting deletion of the account at contact@paradisesociety.com.
  4. The newsletter agreement is concluded upon subscription (e.g. by ticking the consent box when placing an Order) and lasts until the Customer unsubscribes, which can be done at any time via the link in each message.
  5. Other services are provided once and end when the Customer leaves the Store, places an Order or submits a form.
  6. The Customer may not provide unlawful content to the Store.
  7. Complaints about electronic services can be sent to contact@paradisesociety.com. The Seller responds within 14 days.

IV. Orders and conclusion of the agreement

  1. To place an Order, the Customer adds Products to the cart, enters the delivery details, chooses the delivery and payment method, and confirms the Order with the button indicating an obligation to pay.
  2. The sales agreement is concluded when the Customer receives the Order confirmation e-mail. The confirmation contains the key information about the Order.
  3. Information about drops and pre-orders is published in the Store. Drop Products are available for the time and in the quantity stated for the drop.

V. Prices and payments

  1. Prices in the Store are gross prices (including 23% VAT). Delivery costs are shown during checkout, before the Order is confirmed.
  2. Available payment methods:
    • Przelewy24 (BLIK, instant bank transfers, payment cards),
    • PayPal,
    • Stripe (payment cards).
  3. Payment is made in advance, during checkout. The Order is processed once the payment has been received.
  4. Price changes do not apply to Orders placed before the change.

VI. Delivery

  1. Available delivery methods:
    • InPost Parcel Locker – 14.99 PLN,
    • InPost Courier – 16.99 PLN,
    • international shipping – the price depends on the country and is shown during checkout.
  2. Delivery within Poland is free for Orders over 319 PLN.
  3. The Store does not offer cash on delivery.
  4. The shipping time is stated in each Product description before purchase. Drop and pre-order Products are shipped after the sale ends, usually within about 3–4 weeks of its end. Carrier delivery time is added to this.
  5. Details are described on the Shipping policy page.

VII. Right of withdrawal

  1. A Consumer may withdraw from the agreement without giving any reason within 14 days of receiving the Product or, if Products from one Order are delivered separately, of receiving the last of them.
  2. To withdraw, it is enough to send a clear statement before this period expires, in particular:
    • via the online withdrawal form,
    • by e-mail to contact@paradisesociety.com,
    • in writing to the Seller’s address.
  3. The model withdrawal form available on the Refund policy page may be used, but this is not mandatory. The Seller promptly confirms receipt of the statement by e-mail.
  4. The Product must be sent back no later than 14 days from the day of withdrawal, to the address given on the Refund policy page. The Consumer bears the direct cost of returning the Product.
  5. The Seller refunds all payments received, including the cost of delivery to the Consumer up to the cheapest delivery method offered in the Store, without undue delay and no later than 14 days from receiving the withdrawal statement. If the Consumer withdraws from only part of the Order, the delivery cost is not refunded.
  6. The Seller may withhold the refund until it receives the Product or proof that it has been sent back.
  7. The refund is made using the same payment method the Consumer used, unless the Consumer expressly agrees to another method that involves no costs for them.
  8. The Consumer is liable for any reduction in the value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning. Products can be tried on as in a physical shop – please do not cut off the tags.
  9. The right of withdrawal also applies to a Sole trader with consumer rights.

VIII. Complaints

  1. The Seller is liable to the Consumer for any lack of conformity of the Product with the agreement that existed at the time of delivery and becomes apparent within 2 years of that time.
  2. Complaints can be submitted by e-mail to contact@paradisesociety.com or in writing to the Seller’s address, stating:
    • the order number,
    • a description of the issue,
    • photos (if possible),
    • your request.
  3. The Consumer may request repair or replacement of the Product. A price reduction or withdrawal from the agreement may be requested if the Seller has refused or failed to repair or replace the Product, if the lack of conformity persists, or if it is serious enough to justify this immediately. Withdrawal is not possible if the lack of conformity is minor.
  4. The Seller responds to a complaint within 14 days of receiving it. If no response is given within this period, the complaint is deemed accepted.
  5. If the Product needs to be sent back to handle the complaint, the Seller covers the shipping cost.
  6. The rules on lack of conformity also apply to a Sole trader with consumer rights.

IX. Out-of-court dispute resolution

  1. A Consumer may use out-of-court complaint and redress procedures, e.g. the free help of a municipal or district consumer ombudsman or the Voivodeship Inspectorate of Trade Inspection in Poland. Information is available at www.uokik.gov.pl.
  2. Consumers from other EU countries may also contact the European Consumer Centre in their country. Using these procedures is voluntary.

X. Personal data and cookies

  1. The controller of Customers’ personal data is the Seller. Data is processed to fulfil Orders, run customer accounts, communicate with Customers and, with consent, for marketing purposes.
  2. Details, including the use of cookies, are described in the Privacy policy. Cookie consents can be managed in the cookie banner and in the browser settings.

XI. Final provisions

  1. The Seller may amend these Terms and Conditions for important reasons, in particular changes in the law, in payment or delivery methods, or in the scope of the Store’s services. Orders placed before the change are fulfilled under the previous version.
  2. Customers with an account are informed of changes by e-mail at least 14 days before they take effect. If they do not accept the changes, they may terminate the customer account agreement during this period.
  3. Polish law applies to matters not covered by these Terms and Conditions. The choice of Polish law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
  4. Disputes with Consumers are resolved by the courts having jurisdiction under general rules.
  5. These Terms and Conditions apply from 18 October 2026.